2 August 2023

Flight delay compensation

Flight delay compensation

Flying is currently one of the most popular means of transportation in Spain. However, like any form of travel, it is not without risks. Delays in flights can lead to stress, additional waiting time at the airport, and even missing important meetings or vacation days. Therefore, it's helpful to know your rights as a passenger to be prepared for possible issues.

Delayed Flight: Right to Compensation

According to Regulation (EC) No 261/2004 of the European Parliament and Council, dated February 11, 2004, passengers on flights in Spain have the right to compensation for significant delays. The amount of compensation can reach up to 600 euros, depending on the length of the route.

Conditions for Compensation

To claim compensation for a delayed flight in Spain, the delay must be at least 3 hours. The passenger has the right to compensation if the following conditions are met:

At least one of the airports - departure or arrival - is located in the territory of the European Union, and the flight is operated by a carrier registered in the EU.
The departure airport is in the territory of the European Union, and the flight is operated by a carrier not registered in the EU.
The cause of the delay is the responsibility of the airline.
In Spain, passengers have 3 years to file a claim for compensation for a delayed flight from the date of the affected flight.

Airline Responsibility and Alternative Offer

Airlines must pay compensation if the flight delay is more than 3 hours and is due to reasons under their control. However, in exceptional circumstances, such as bad weather or terrorist threats, they are exempt from this obligation.

If passengers accept an alternative offer from the airline, such as vouchers or another flight, they lose the right to compensation for the delayed flight.

What to Do if Your Flight is Delayed?

In the event of a flight delay, keep all travel documents and take note of the detailed information about the flight. Also, gather evidence of additional expenses related to the delay.

How to File a Claim for Compensation for a Delayed Flight?

In Spain, you can file a claim on your own or use the services of a company specializing in these types of claims. Utilizing such a company can save time and ensure proper compliance with formalities. It's often a completely free service, with fees charged only in the event of winning the case.

When it comes to air travel in Spain, it's good to be aware of your rights and to prepare adequately. This can ease the process of claiming compensation in the event of a delayed flight and help avoid unnecessary stress.