7 June 2023

Flight delay compensation

Flight delay compensation

Flying is one of the most popular means of transportation today. However, like everything in life, it is not without risk. Flight delays can cause stress, additional hours spent waiting, and in some cases, even missed important meetings or lost vacation days. For this reason, before you set off on your journey, it is worth familiarizing yourself with passenger rights to be prepared for such situations.

Delayed Flight: The Right to Compensation in Germany

According to Regulation (EC) No. 261/2004 of the European Parliament and Council of February 11, 2004, passengers have the right to compensation in the event of significant delays. Depending on the length of the route, compensation can be up to 600 euros.

Conditions for Compensation

To apply for compensation for a delayed flight, the delay must be at least 3 hours. A passenger has the right to compensation if:

  • At least one of the airports - departure or arrival - is located in the European Union, and the flight is operated by a carrier registered in the EU,
  • The departure airport is located within the European Union, and the flight is operated by a carrier not registered in the EU,
  • The reason for the delay is within the responsibility of the airline.

Passengers in Germany have 3 years to apply for compensation for a delayed flight from the date of the disrupted flight. It is worth noting that in other countries, such as Poland, this period is 1 year.

Airline Responsibility and Alternative Offers

Airlines are required to pay compensation if the flight delay is more than 3 hours and results from reasons they are responsible for. However, in the case of extraordinary circumstances, such as bad weather conditions, a terrorist threat, or a plane collision with a bird, airlines are exempt from the obligation to pay compensation.

Passengers should remember, however, that if they receive an alternative offer from the airline, such as vouchers or another flight, and accept it, they will lose their right to compensation for the delayed flight.

What to do when your flight is delayed?

If you are experiencing a flight delay, you should keep all travel documents, such as a boarding pass, reservation confirmation, electronic ticket, delay notification, and also proof of additional expenses related to the delay, such as a taxi, accommodation, meals, drinks, etc. Additionally, you should note detailed information about the flight, such as the flight number, flight schedule, length of the delay, and also try to find out what the reason for the delay is.

How to claim compensation for a delayed flight?

This can be done in two ways. The first is to take action on your own and submit a complaint to the airline. The second is to report the claim to a company specializing in such cases, like ours.

Using the services of a company specializing in these types of claims has many advantages. First, you save time, and second, you are sure that all formalities will be completed correctly. Such companies also have the expertise and data necessary to verify the legal basis of the claim. If the airline rejects your claim, specialists in flight claims are ready to help you and, if necessary, pursue the case in court. An important aspect is also that the claim submission is completely free, and fees are only charged in case of a successful case.